Frequently Asked Questions
Everything you need to know about your Minx Footwear journey.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our CM/INCH chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate an exchange or a full refund through our online returns portal.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for those who need their new pair sooner.
Are Minx Footwear products made with sustainable materials?
We are committed to ethical fashion. Many of our collections feature eco-friendly vegan leathers and recycled rubber soles to ensure you look good while supporting the planet.
How should I care for my new shoes?
To maintain the quality of your footwear, we recommend using a damp cloth for light cleaning and avoiding direct heat sources. For suede and premium leather, specialized protective sprays are highly recommended.
Do you offer international shipping?
Yes, Minx Footwear ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.